Burger Bro Refund Policy
At Burger Bro, we take pride in serving high-quality meals and ensuring customer satisfaction. Below is our refund policy:
1. Refund Eligibility
Refunds or replacements may be issued in the following cases:
- Incorrect Order – If you receive the wrong item, we will replace it or issue a refund.
- Food Quality Issue – If your order is not up to our quality standards (e.g., undercooked, burnt, or spoiled), we will evaluate the situation and provide a replacement or refund.
- Missing Items – If any paid item is missing from your order, we will refund the missing item’s value or provide a replacement.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of Mind – Once an order is placed and prepared, we cannot issue refunds for a change of preference.
- Partially Consumed Orders – If most of the meal has been consumed, we cannot process a refund.
- Late Pickup or Delivery Issues Beyond Our Control – Delays caused by third-party delivery services or customer lateness are not eligible for refunds.
3. How to Request a Refund
To request a refund, please contact us within 30 minutes of receiving your order with the following details:
1. Order number
2. A clear photo of the issue (if applicable)
3. A brief explanation of the problem
Requests can be made through WhatsApp, Instagram DM, or Email. Approved refunds will be processed within 3-5 business days through the original payment method. If a replacement is preferred, we will prioritize preparing your new order immediately.
We appreciate your understanding and look forward to serving you with the best burgers in town!
